Delivery & Handling
Shipping options :
FREE SHIPPING OFFER: Enjoy free shipping for every order of $100 and over for Canada and US only. Please take note of the different delivery options as well as the order processing times below.
Standard : 3 à 14 working days (weekends and holidays excluded) – 9,99 $ (CAN) - 9,99 $ (US) - 29,99 $ (EU)
Please note that the delivery of Lovan M gift cards is free, as it's by email, maximun 24 hours after ordering.
Oder processing times :
Standard Delivery - please allow 3-14 business days for order processing and delivery.
Delivery restrictions :
For orders delivered to a post office box, rural postcode, or remote destination considered to be "out of coverage", only standard delivery service may be used. Please allow additional time for delivery of orders shipped to such address.
Delivery to more than one address: there can only be one delivery address per order.
If your order contains gifts or items that need to be shipped to multiple locations, you will need to place a separate order for each address.
For all other questions related to orders and delivery, please contact customer service. We'll be happy to help you.
Order tracking information :
Once your order has been dispatched from our workshops, you will receive an email containing a detailed confirmation of your order and tracking number if applied. Please make sure again that all the information is correct. Contact us if an unfortunate error has occurred in you order, we will be happy to guide you through the rectification procedures if necessary.
Note: Please note that for security reasons, a signature is required upon delivery of orders over 500$.
Refusal of delivery :
We do our best to make sure your items arrive in perfect condition. However, if you receive a damaged package, please accept the delivery and contact us at firstname.lastname@example.org so that we can provide the assistance you need.
Please note that if you refuse delivery in whole or in part without authorization, you will be responsible for all delivery costs.
Reshipment of an order :
Make sure your shipping address is correct, once the order has been shipped we cannot reship items to a different address.